SUPP Official Website SUPP PUBLIC COMPLAINTS BUREAU PRESS RELEASE

SUPP PUBLIC COMPLAINTS BUREAU PRESS RELEASE

SUPP Public Complaints Bureau (PCB) Chief Wilfred Yap was recently approached by a group of about 30 individuals who requested for his assistance to secure the full refund of their payments to a local tour company. The individuals had already fully paid the local tour company for the tour to a foreign country.

After inquiries made with the representative of the local tour company, SUPP PCB was informed that the tour did not proceed as planned due to last minute cancellation by the foreign tour operator and that his tour company was in the process of getting the refund of the payments his tour company had made to the foreign tour operator.

SUPP PCB then arranged for a meeting between the local tour company and the affected individuals and during the negotiation/mediation, the parties agreed to allow the local tour company to make the refunds by four (4) monthly installment. The first installment of RM500.00 is to be made on the 30th June 2017 with two (2) installment of RM750.00 and final payment of RM 1000.00 on the last day of each subsequent month.

SUPP PCB is pleased to inform that the local tour company have made the first installment payment of RM500.00 on the 30th June 2017 to the affected individuals and will continue to monitor the situation to ensure that the local tour company complies with what was agreed.

SUPP PCB is always ready to lend a helping hand in giving advice and assistance on any matters that the public may face. Anyone requiring assistance can always call SUPP Public Complaint’s mobile number at 016-7797688 or 082-246999 or go direct to SUPP Head Office to request for assistance.

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(Photo shows SUPP PCB Chief, Wilfred Yap during the meeting between the representative of the local tour company and the affected individuals at SUPP HQ)

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