SUPP Public Complaints Bureau Chief, Wilfred Yap was recently approached by a couple from Batu Kawa area for assistance to apply for citizenship and identity card for the child under their care since birth. The child under care of the couple is already 13 years old.
SUPP Public Complaints Bureau Chief, Wilfred Yap after hearing the couple’s problems and predicament have successfully assisted the couple from Batu Kawa to obtain an Order of Guardianship from the High Court, a Certificate of Adoption from the Kuching District office, registration of the Certificate of Adoption with National Registration Department and finally assisting with the application for citizenship for the said child from National Registration Department.
From the numerous cases handled by SPCB since its formation last year, it was discovered that the majority of problems arose due to their misunderstanding of the procedure and requirements of the various government departments concerned and their failure to furnish all the relevant documents required to the government department or authorities concerned. In view of the incomplete documentation, it invariably resulted in the delay of their application and hence the problems they face.
SPCB would like to notify the public that to prevent delays in the processing and approval of their application from various government departments, they should first of all make sure that they are aware of the correct procedure and furnish all the relevant information and documents.
On another unrelated matter, an individual have also approached SUPP Public Complaints Bureau Chief, Wilfred Yap complaining that his foreign maid have run away without completing the 2 year contract period thus causing him to suffer losses as he has paid the agent some fees to secure the services of the foreign maid for 2 years. SPCB would like to advise the public to be careful when they want to hire a foreign maid by only dealing with reputable employment agencies. SPCB would also advise that when dealing with such employment agencies, they must secure a written Guarantee and Indemnity from the employment agencies for a full refund of the fees in the event the foreign maid does not complete the contract period agreed upon.
To those who don’t understand the procedures and documents involved in their dealings with government departments, SUPP Public Complaints Bureau is always ready to lend a helping hand. Anyone requiring assistance can always call SUPP Public Complaint’s mobile number at 016-7797688 or 082-246999 or go direct to SUPP Head Office to request for assistance.
Photo shows SPCB Chief, Wilfred Yap at the National Registration Department assisting the couple from Batu Kawa with their application for citizenship for their child.
Photo shows SPCB Chief, Wilfred Yap with the individual whose maid has run away without completing her contractual two years employment.
