SUPP Public Complaints Bureau (PCB) Chief Wilfred Yap was recently approached by a group of about 30 individuals who requested for his assistance to secure the refund of their payments to a local tour company. The individuals had already fully paid the local tour company for the tour to a foreign country which was supposedly schedule for April 2017. However the tour did not proceed as planned and was cancelled after being postponed once and as such the individuals concerned wanted a refund of all the payments that they had made to the local tour company.
Upon receiving the request for assistance, SUPP PCB Chief Wilfred Yap had together with some of the individuals concerned made a visit to the tour company to find out the actual situation. During the discussion, the representative of the tour company explained to SUPP PCB Chief, Wilfred Yap that the tour which was schedule for departure in April did not proceed as planned due to last minute cancellation by the foreign tour operator and that his tour company was in the process of getting the refund of the payments his tour company had made to the foreign tour operator. The representative of the tour company further apologized for inconvenience caused to the affected individuals and further informed that the individuals concerned that they would be fully refunded by the middle of June.
SUPP Public Complaints Bureau will continue to monitor the situation and try it very best to ensure that the individuals concerned gets a full refund.
SUPP PCB is always ready to lend a helping hand in giving advice and assistance on any matters that the public may face. Anyone requiring assistance can always call SUPP Public Complaint’s mobile number at 016-7797688 or 082-246999 or go direct to SUPP Head Office to request for assistance.
(Photo shows SPCB Chief, Wilfred Yap accompanied by some of the individuals seeking his assistance to secure refund of the payments they had made made to a local tour company)
